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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Barry J

Barry J

October 12, 2024

5  out of  5
rating by Barry J
"I highly recommend Shelly Carter and her team at State Farm. She has been incredibly helpful with all my insurance needs, including home, auto, and life insurance. Shelly took the time to walk me through each policy and ensure I had the right coverage for my situation. She also helped my dad secure better rates for his auto and life insurance, which made a big difference. Shelly is knowledgeable, professional, and genuinely cares about her clients. If you’re looking for an agent who goes above and beyond, Shelly is the one to call!"
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Shawana Anderson

October 11, 2024

5  out of  5
rating by Shawana Anderson
"Shelly Townsel has been great with assisting me with getting car insurance. She ALWAYS has a great attitude and awesome customer service. Thank you Shelly Townsel in helping me."
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Selena Burress

October 11, 2024

5  out of  5
rating by Selena Burress
"I have had State Farm for a little over a year now. Shelly has been my agent she made the whole process easy and smooth. She was very helpful and answered all of my questions. Always there when I needed them."
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Jaybo The Great

October 11, 2024

5  out of  5
rating by Jaybo The Great
"Thank you Shay for your hard work and time. You are amazing at what you do!"
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Chrissy Harris

October 11, 2024

5  out of  5
rating by Chrissy Harris
"Wonderful customer service always friendly and very east to understand and talk to..☺️"
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IAmCaybo1

October 11, 2024

5  out of  5
rating by IAmCaybo1
"Thank you, Shay! Amazing work!"
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yolanda parkerson

October 11, 2024

5  out of  5
rating by yolanda parkerson
"This State Farm agent Kimberly Taylor has a great team working for and with her. Team member Shelly is "Super Amazing!" She calls and checks on me to see if I need anything and makes me aware of new products and changes. Thank You for having one of the best customer service teams in TN!💜"
Profile photo of Stephen Carter

Stephen Carter

October 11, 2024

5  out of  5
rating by Stephen Carter
"Shelly is awesome at what she does. She’s very patient and always looks out for me whenever I need an assist! She is the best 👏🏽👏🏽👏🏽. 10/10 Highly recommend"
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Amaya Miller

October 11, 2024

5  out of  5
rating by Amaya Miller
"Ms. Angela is phenomenal at her job. She was helpful, professional, and patient in helping me. She gave me a wonderful experience at this office. Customer service here is what made it an amazing experience."
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Emmanuell Wright

October 11, 2024

5  out of  5
rating by Emmanuell Wright
"Thanks Angela for the excellent customer service very polite and very helpful"
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Sheara Hall

October 11, 2024

5  out of  5
rating by Sheara Hall
"Frida thanks for your professionalism on my autos and renters bundle! You just Saved me a lot of money!!!"
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Patrice Cash

October 11, 2024

5  out of  5
rating by Patrice Cash
"Angela is very knowledgeable and concerned about the insurance issues that I have..I am very happy with Kimberly Taylor as my statefarm agaent."
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Kiana Lamar

October 11, 2024

5  out of  5
rating by Kiana Lamar
"Thank you for your service"
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Demeka Boyd

October 11, 2024

5  out of  5
rating by Demeka Boyd
"Thanks Shea for your continued help when I call,great customer service always"
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Tanae latrice

October 11, 2024

5  out of  5
rating by Tanae latrice
"Frida just helped me get my life policies for my daughter and i and we are more than grateful for the experience and the opportunity to have worked with her. I no longer have that weighing on me and can rest assured we are protected."
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Jennifer Baker

October 11, 2024

5  out of  5
rating by Jennifer Baker
"I have been with Kimberly Taylor -State Farm for 3-4 years.3-4 years of excellent service.Ms.Angela one of the ladies in the office is always very professional and knowledgeable when it comes to the insurance. If she can’t answer questions she sure will find the answer quick and fast. Always quotes the best service and best prices. You will not be disappointed. Thank you Kimberly Taylor staff and office for all you do. Choose State Farm!!"
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Ollyhia Yancey

October 11, 2024

5  out of  5
rating by Ollyhia Yancey
"Hello Shay I am writing to express my sincere gratitude for your assistance with my insurance policy. Your prompt responses, clear explanations, and professionalism were greatly appreciated throughout the entire process. Thank you for taking the time to understand my needs and find the best possible coverage for my family and I. Shay ensured a smooth and stress-free experience. I would highly recommend your services to anyone in need of insurance assistance. Shay Your Amazing! Thank you again for everything."
We responded:
"Ms. Yancey we are so glad to have you part of our Kimberly Taylor Insurance Agency family. I am so glad could take care of your life insurance needs. We strive to make insurance a personal experience for each individual and do what is best for their family. I am so glad Shay made this an easy and a simple process for you to get protected. If you need anything from else, we are only a call, text, or email away."
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Sharnita Crawford-Harris

October 11, 2024

5  out of  5
rating by Sharnita Crawford-Harris
"I have had 3 different insurance and they are the best of them all. Thanks my New Family, Shea and Kim are the best"
We responded:
"Thanks so much Sharnita for your 5 star rating and trusting us to cover your home, car, and life insurance needs. We value your business and glad that you are part of our State Farm Family!!!!"
Profile photo of OLLIE Yancey

OLLIE Yancey

October 11, 2024

5  out of  5
rating by OLLIE Yancey
"Ms Shay is wonderful"
We responded:
"Thanks so much for your 5 star review!!!! We appreciate your business!!!"
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Hayleah Wright

October 11, 2024

5  out of  5
rating by Hayleah Wright
"Angela was super helpful in providing me assistance with finding renters insurance for my new rental. She answered all of my questions in a timely manner, thank you!"
We responded:
"I am so glad Angela was able to provide you with renters insurance for your apartment. We know how important it is to have coverage for the unexpected in life. We are glad to have you as a part of our Kimberly Taylor State Farm Insurance Agency. Please feel free to reach out if you need anything else!!!"
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sarah yancy

October 11, 2024

5  out of  5
rating by sarah yancy
"I so love this office. But shay is the go to person that worked hard for me and my family. She is so professional and caring. I will send my friends and family to her because I know that she gets the job done.."
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Lamar Tisdale

October 11, 2024

5  out of  5
rating by Lamar Tisdale
"Very professional and great service"
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Rekesha Jeffery

October 11, 2024

5  out of  5
rating by Rekesha Jeffery
"Thank you Shay for all your help.! You are truly amazing.!"
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Sandra Turnage

October 11, 2024

5  out of  5
rating by Sandra Turnage
"Shay is a very outstanding, professional, compassionate with her work ethics."
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Brianna Wright

October 11, 2024

5  out of  5
rating by Brianna Wright
"Shay is so amazing . She takes her time and listen to all your needs"
We responded:
"Thanks so much for your 5 star review"