State Farm® Insurance Agent Kimberly Taylor
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Cathy Allen
July 31, 2026
"I been with State Farm years. I am happy with the service they gave me. Ms. Shelly have been really helpful and always help me. She answered my questions and have patience with me. She is very friendly with me on the phone."
"Cathy, it means so much to hear you had such a great experience with us. Thank you for sharing this feedback! - Kimberly Taylor and Team "
Brenda Highsmith
July 30, 2026
"Shelly Carter made my insurance experience the best I have received this far.She was very knowledgeable, friendly and caring.Thanks for all of your patience and help!!!"
Jemaine Bell
July 30, 2026
"Great customer service"
Destiny Woody
July 29, 2026
"Customer service SHELLLY TO BE EXACTTT 10000/10 always Veryyy helpfullllll .. reasonable price also"
"Thank you for the thoughtful review - we really appreciate you taking the time to share your experience with our Collierville insurance team. "
Wendy Wendy
July 29, 2026
"Shay did a really good job of helping me out and very quickly when my husband got stopped and did not have His insurance cards I was very grateful for the help and she was really nice"
Brianna Wright
July 29, 2026
"Shay is so amazing . She takes her time and listen to all your needs"
"Thanks so much for your 5 star review"
sarah yancy
July 29, 2026
"I so love this office. But shay is the go to person that worked hard for me and my family. She is so professional and caring. I will send my friends and family to her because I know that she gets the job done.."
Logan Calhoun
July 29, 2026
"She has always been great and been willing to help with whatever you need, thankful for her!"
"Thanks so much for the 5 stars! We really appreciate your support - it means a lot to all of us here on Kimberly Taylor’s team. "
Lamar Tisdale
July 29, 2026
"Very professional and great service"
Tamara
July 27, 2026
"Angela was very professional and knowledgeable she guided me through this process quickly and with ease. Thanks so much"
"Thanks so much for the great review! We’re thrilled to hear you had such a positive experience with our insurance team here in Collierville. "
Arthur Houston
July 24, 2026
"Angela great customer service"
"Arthur, it means so much to hear you had such a great experience with us. Thank you for sharing this feedback! - Kimberly Taylor and Team "
Keshia Alston
July 23, 2026
"Shelly provided me with great customer service and was very professional throughout my service.Thank you for such a great experience."
Steve McGhaw
July 22, 2026
"Shay Winton has provided some great insight on my insurance, she has been very polite and considerate about the yyy"
lloyd j rhodes
July 22, 2026
"Received a call from state farm office and was informed of a refund that I would be receiving in the near future Trinity Johnson informed me of this in a very professional and polite way, and explained every detail of the refund to my satisfaction. Very good!!!!"
Shirley Nelson
July 16, 2026
"Ever since transferring to Kimberly Taylor’s State Farm office, it has been nothing but empty promises and acting. I have been waiting weeks for my cash value check during an emergency, as well as waiting for my daughter’s Power of Attorney papers to be uploaded so she can manage changes on my behalf. The only saving grace in that office is Shelley. She is incredibly respectful, professional, and always willing to help. Unfortunately, the other woman in the office was completely useless. She claimed she would upload my vital documents, but when I called to follow up, nothing had been submitted, which felt incredibly sketchy. I will absolutely not be returning to this office."
"Thank you for sharing your feedback. We are truly sorry to hear about your experience and understand how frustrating delays can be, especially during a personal emergency.
We appreciate your kind words about Shelley and will certainly share your recognition with her.
Because requests involving account access, legal authorization, and policy changes require us to carefully verify documentation and follow strict procedures designed to protect our customers, there are times when processing may take longer than anyone would like. These safeguards are in place to ensure that sensitive financial and policy matters are handled appropriately and in the policyholder's best interest.
That said, we never want a customer to feel unheard or that expectations were not met. We would welcome the opportunity to review what occurred, answer any questions about the status of your requests, and work toward a resolution. Please contact our office directly and ask to speak with Kimberly so we can personally look into your concerns."
Kevin Mitchell
July 13, 2026
"Shea was extremely knowledgeable and helpful with insuring my new vehicle. Would recommend this location for anyone looking for or continuing their policy with state farm"
"Kevin, thank you for the fantastic rating! We are committed to delivering honest insurance information and reliable service, and we are glad that came through in your experience. "
Kim
July 10, 2026
"Shelly is the best!!!!"
"Thanks so much for the amazing review, Kim! We really appreciate your support here in Collierville . If you ever have any questions or need insurance assistance in the future, we are just a message away!"
Sara Hijaz
July 8, 2026
"So helpful and easy to work with"
"Sara, thank you for the fantastic rating! We are committed to delivering honest insurance information and reliable service, and we are glad that came through in your experience. "
Yolanda Chills
July 2, 2026
"I had such a great experience with this agency. Shelly was very professional and took good care of me and my needs. I recommend 10/10"
"Thanks for the impressive review! We genuinely appreciate you taking the time to leave this great feedback for us here on State Farm Agent Kimberly Taylor’s Team. "
Clemente Reyes
July 2, 2026
"Very nice people profecionals and friendly service 100 💯 porcen recommended"
"Thank you for your kind review of State Farm Agent Kimberly Taylor’s Team. We appreciate it!"
Brooke Goodwin
June 30, 2026
"Shelly is an amazing agent. She’s very knowledgeable in what she does and I will highly recommend her to anyone!"
"Thank you for your kind review of State Farm Agent Kimberly Taylor’s Team. We appreciate it!"
Tamia 123
June 30, 2026
"I love statefarm. Services is great and my agent Leshandra is a great representative of state farm"
"Thanks for the impressive review! We are thrilled to hear you had a wonderful experience with State Farm Agent Kimberly Taylor’s Team here in Collierville . "
Dareney Smith
June 30, 2026
"Shelley is extremely nice and professional!"
"Thank you so much for the 5-star review of State Farm Agent Kimberly Taylor’s Team! We deeply appreciate your kind words here in Collierville . "
Selena
June 30, 2026
"Service with a smile my agent Shelly was great answered all of my questions, gave me the best price for my budget would recommend to a friend."
"We genuinely appreciate your 5-star review. It is our goal to provide high-quality insurance services, and we are happy to know that we met your expectations! "
Karen Smith
June 30, 2026
"Shelly help me find the right plan for me and my family . She made sure I understood everything about my insurance and that I was satisfied. She’s very well spoken and nice . I love everything about her service . She’s great at what she do ! A million stars"
"Thanks so much for our 5 star rating. We are only a phone call,text, or email away if you need anything from us."