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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Adrian Matthews

January 10, 2026

5  out of  5
rating by Adrian Matthews
"I had an awesome experience with Shay today.1/10/26. She was very knowledgeable about the insurance and met all of my needs. She was also patient with me and I really needed that. I appreciate you Shay and will recommend my friends and family to you and State Farm. Ms. Matthews"
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Darlene Barnes

January 3, 2026

5  out of  5
rating by Darlene Barnes
"It hasbeen a pleasure working with Shelly. would highly recommend her to anyone. 11:10 PM"
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Latasha Driver

December 24, 2025

5  out of  5
rating by Latasha Driver
"I absolutely love Mrs. Taylor and her staff. They are so welcoming and friendly. Especially Shelly and Shay . They are always so patient with any of my concerns . I have several policies with them and definitely recommend them to handle your insurance needs ."
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Laquita Pittman

December 19, 2025

5  out of  5
rating by Laquita Pittman
"Shay was so professional she made the process quick and easy i loved her attitude I would highly recommend her"
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L. HARRIS

December 18, 2025

5  out of  5
rating by L. HARRIS
"If you need help and appreciate follow up, Angela is your person. Needed an update on my claim and she was right on top of it, and followed up to make sure I got what I needed! Thx Angela!!!"
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Wendy Wendy

December 18, 2025

5  out of  5
rating by Wendy Wendy
"Shay did a really good job of helping me out and very quickly when my husband got stopped and did not have His insurance cards I was very grateful for the help and she was really nice"
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April Borner

December 17, 2025

5  out of  5
rating by April Borner
"Great customer service thanks to Shay"
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Roshanta Harris

December 16, 2025

5  out of  5
rating by Roshanta Harris
"I have been very pleased with State Farm. They have helped me in all aspects and whenever I talk to any of the agents they are very nice and patient with me."
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Tedric Jones

December 15, 2025

5  out of  5
rating by Tedric Jones
"Great customer service, they get me right everytime."
We responded:
"Thanks so much for your 5 star review, we appreciate your business. Glad to have you as part of our Kimberly Taylor State Farm Insurance Agency family!!!!"
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Tink Mariee

December 5, 2025

5  out of  5
rating by Tink Mariee
"I want to say Ms.Shelly really helped me today she was patient and she also walked me through my beacon set up i love State Farm and they have great customer service a +++ for me keep Ms.Shelly she deserve a raise"
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Latoya Wince

December 5, 2025

5  out of  5
rating by Latoya Wince
"Shea is wonderful. Always provide immediate attention to my needs."
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Falondrea

December 4, 2025

5  out of  5
rating by Falondrea
"I am glad to have State Farm whenever I called I always receive great customer service. And they always answer my questions very professional Thank you Shea for great 👍 customer service"
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Sandra Townsel

November 26, 2025

5  out of  5
rating by Sandra Townsel
"Shelly is always extremely helpful and pleasant whenever we talk. She is really the best at what she does. She helped me save money all while make me feel right at home. 10/10 would recommend her to anyone."
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Hope Sandifer (Hopie D)

November 26, 2025

5  out of  5
rating by Hope Sandifer (Hopie D)
"State Farm does an amazing job making sure we have insurance. They send reminders every month to make sure that a payment gets taken care of. When I talk to them on the phone, they are polite, caring, and knowledgeable😃👍🏾."
We responded:
"Thanks so much Hope for 5 star review."
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Stan Manning

November 24, 2025

5  out of  5
rating by Stan Manning
"The service on our auto insurance is always 1st class. With a personal touch that’s always appreciated."
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Kem Woods

November 12, 2025

5  out of  5
rating by Kem Woods
"I have to say everyone has always been very professional, pleasant to talk to and most of all they always take care of business for me. Great staff. Thank yall for al you do. Ps once I start getting more discounts and saving yall will be almost perfect 🤩"
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Asia Tinnin

November 11, 2025

5  out of  5
rating by Asia Tinnin
"I spoke to Shelly regarding a payment matter. Shelly was not only professional but pleasant and the concern I called about was resolved. An apology was offer for the miscommunication and as a customer I am appreciative."
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Grifflon Randle

November 10, 2025

5  out of  5
rating by Grifflon Randle
"I give this office 5 stars because of their dedication , rapid responses and low payment . Great job !"
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Kisha Whittier

November 9, 2025

5  out of  5
rating by Kisha Whittier
"If you want the best quotes I highly recommend Crystal. She is definitely the best and will go the extra mile to help you with the quote you deserve before leaving!!!"
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Raven Phillips

November 7, 2025

5  out of  5
rating by Raven Phillips
"Shay was very detailed and thorough in explaining everything with me!! I will deal with her personally from now on!!"
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Lentisha Fifer

November 7, 2025

5  out of  5
rating by Lentisha Fifer
"Crystal gave us competitive rates, and did a great job with giving us lots of information for our quote."
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vanessa campbell

November 7, 2025

5  out of  5
rating by vanessa campbell
"It was a pleasure working with Shelly! She went above and beyond to see that I was covered in every area, and at the best rate possible! I will definitely recommend her to anyone! She is the absolute best!"
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Polly Hackworth

November 6, 2025

5  out of  5
rating by Polly Hackworth
"Ms Kimberly Taylor and her crews are very nice and professional… Thank y’all and God Bless"
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Amanda Kendall

November 6, 2025

5  out of  5
rating by Amanda Kendall
"Crystal was so helpful today providing me with quotes for home and auto insurance. Very quick to respond and extremely available. Would definitely recommend 10/10."
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Connie Cason

November 5, 2025

5  out of  5
rating by Connie Cason
"Sales Representative was very polite and knowledgeable of State Farm policy. I look forward to recommending to others"