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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Trinity Johnson

Trinity Johnson

August 21, 2026

5  out of  5
rating by Trinity Johnson
"Shay was absolutely amazing! She made getting my insurance handled so easy and stress-free. She was very helpful, patient, and made sure I understood everything. I really appreciate her taking the time to make sure I was taken care of. If you need help with your insurance, definitely ask for Shay! Highly recommend her! 💕"
We responded:
"Thanks so much for the 5 stars! We really appreciate your support - it means a lot to all of us here on Kimberly Taylor’s team. "
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Woodrow Justice

August 21, 2026

5  out of  5
rating by Woodrow Justice
"Kimberly Taylor has been my agent for many years. Unbelievable customer service. She treats all of her clients like family."
We responded:
"Woodrow, thank you for the amazing review! Our Collierville insurance team always aims to go above and beyond, so it means a lot to hear that reflected in your experience. - Kimberly Taylor, your State Farm Agent "
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Adria Knight

August 19, 2026

5  out of  5
rating by Adria Knight
"Shay Tisdale is always providing outstanding service. She goes above and beyond to take care of me and my family"
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T M

August 19, 2026

5  out of  5
rating by T M
"State Farm – Kimberly Taylor’s office has taken care of me for years, and Shea is truly the best point of contact I could ask for. I’ve had multiple items covered over the years, and if I ever need assistance, it has been always been handled quickly and with clear communication. They always take the time to explain my coverage so I know exactly what to expect. Consistent, reliable, and genuinely helpful — I couldn’t ask for better service."
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Wanda Brown-Taylor

August 19, 2026

5  out of  5
rating by Wanda Brown-Taylor
"My family and I have been with State Farm for over 20 years, and we have always been very pleased with the service we receive. It’s truly insurance coverage you can rely on! Ms. Shelly and the other representatives consistently provide excellent customer service and are always helpful, professional, and courteous. After more than 20 years, we’re still very satisfied customers. Highly recommend!"
We responded:
"Hi Wanda, we really appreciate your review! We’re so glad you had such a positive experience with my team and I here in Collierville.  If you ever need help, we are just a phone call away!  - Your State Farm Agent, Kimberly Taylor "
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Carrie Kaye

August 14, 2026

5  out of  5
rating by Carrie Kaye
"I had a great experience with Kimberly Taylor State Farm! Trinity was so helpful, friendly, and professional. She took the time to answer all of my questions and made the insurance process so easy and stress-free. I really appreciate the great customer service and would definitely recommend this office to anyone looking for insurance!"
We responded:
"Carrie, thank you for your 5-star review - we truly appreciate your feedback and are so glad you had a positive experience with our team here in Collierville. If you need anything at all, don’t hesitate to reach out! - Your State Farm Agent Kimberly Taylor and Team "
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James Freeman

August 4, 2026

5  out of  5
rating by James Freeman
"Loved Ms. Anaesia she explained my policy and was very sweet and heartwarming young lady. She did an awesome job providing me with an auto quote 10/10 recommended Kimberly Taylor office. GREAT SERVICE!!"
We responded:
"Wow, thank you for the 5-star review, James! We truly appreciate your support. If you ever need anything, we’re just a call or message away. "
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Tylandria Northern

August 4, 2026

5  out of  5
rating by Tylandria Northern
"I had an amazing experience working with Kimberly Taylor. She provided exceptional customer service from start to finish. Kimberly was knowledgeable, professional, patient, and made sure all of my questions were answered. She made the insurance process simple and stress-free, and I truly appreciated how attentive and caring she was throughout the entire experience. If you’re looking for someone who genuinely puts their customers first, I highly recommend Kimberly Taylor. Thank you for your outstanding service!"
We responded:
"Tylandria, it means so much to hear you had such a great experience with us.  Thank you for sharing this feedback! - Kimberly Taylor and Team "
Profile photo of Cathy Allen

Cathy Allen

July 31, 2026

5  out of  5
rating by Cathy Allen
"I been with State Farm years. I am happy with the service they gave me. Ms. Shelly have been really helpful and always help me. She answered my questions and have patience with me. She is very friendly with me on the phone."
We responded:
"Cathy, it means so much to hear you had such a great experience with us.  Thank you for sharing this feedback! - Kimberly Taylor and Team "
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Brenda Highsmith

July 30, 2026

5  out of  5
rating by Brenda Highsmith
"Shelly Carter made my insurance experience the best I have received this far.She was very knowledgeable, friendly and caring.Thanks for all of your patience and help!!!"
We responded:
"Brenda, thank you for the fantastic rating! We’re committed to providing honest, reliable service, so we’re so glad that came through in your experience. "
Profile photo of Jemaine Bell

Jemaine Bell

July 30, 2026

5  out of  5
rating by Jemaine Bell
"Great customer service"
We responded:
"Jemaine, thank you for taking the time to leave such a great review - we’re so grateful for your feedback! "
Profile photo of Destiny Woody

Destiny Woody

July 29, 2026

5  out of  5
rating by Destiny Woody
"Customer service SHELLLY TO BE EXACTTT 10000/10 always Veryyy helpfullllll .. reasonable price also"
We responded:
"Thank you for the thoughtful review - we really appreciate you taking the time to share your experience with our Collierville insurance team. "
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Wendy Wendy

July 29, 2026

5  out of  5
rating by Wendy Wendy
"Shay did a really good job of helping me out and very quickly when my husband got stopped and did not have His insurance cards I was very grateful for the help and she was really nice"
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Brianna Wright

July 29, 2026

5  out of  5
rating by Brianna Wright
"Shay is so amazing . She takes her time and listen to all your needs"
We responded:
"Thanks so much for your 5 star review"
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sarah yancy

July 29, 2026

5  out of  5
rating by sarah yancy
"I so love this office. But shay is the go to person that worked hard for me and my family. She is so professional and caring. I will send my friends and family to her because I know that she gets the job done.."
Profile photo of Logan Calhoun

Logan Calhoun

July 29, 2026

5  out of  5
rating by Logan Calhoun
"She has always been great and been willing to help with whatever you need, thankful for her!"
We responded:
"Thanks so much for the 5 stars! We really appreciate your support - it means a lot to all of us here on Kimberly Taylor’s team. "
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Lamar Tisdale

July 29, 2026

5  out of  5
rating by Lamar Tisdale
"Very professional and great service"
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Tamara

July 27, 2026

5  out of  5
rating by Tamara
"Angela was very professional and knowledgeable she guided me through this process quickly and with ease. Thanks so much"
We responded:
"Thanks so much for the great review! We’re thrilled to hear you had such a positive experience with our insurance team here in Collierville. "
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Arthur Houston

July 24, 2026

5  out of  5
rating by Arthur Houston
"Angela great customer service"
We responded:
"Arthur, it means so much to hear you had such a great experience with us.  Thank you for sharing this feedback! - Kimberly Taylor and Team "
Profile photo of Keshia Alston

Keshia Alston

July 23, 2026

5  out of  5
rating by Keshia Alston
"Shelly provided me with great customer service and was very professional throughout my service.Thank you for such a great experience."
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Steve McGhaw

July 22, 2026

5  out of  5
rating by Steve McGhaw
"Shay Winton has provided some great insight on my insurance, she has been very polite and considerate about the yyy"
We responded:
"Hi Steve, thank you for the wonderful review - I truly appreciate your positive feedback.  Please don’t hesitate to give my team a call if any concerns arise. - Kimberly Taylor, Your State Farm Agent "
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lloyd j rhodes

July 22, 2026

5  out of  5
rating by lloyd j rhodes
"Received a call from state farm office and was informed of a refund that I would be receiving in the near future Trinity Johnson informed me of this in a very professional and polite way, and explained every detail of the refund to my satisfaction. Very good!!!!"
We responded:
"Thank you for the thoughtful review - we really appreciate you taking the time to share your experience with our Collierville insurance team. "
Profile photo of Shirley Nelson

Shirley Nelson

July 16, 2026

1  out of  5
rating by Shirley Nelson
"Ever since transferring to Kimberly Taylor’s State Farm office, it has been nothing but empty promises and acting. I have been waiting weeks for my cash value check during an emergency, as well as waiting for my daughter’s Power of Attorney papers to be uploaded so she can manage changes on my behalf. The only saving grace in that office is Shelley. She is incredibly respectful, professional, and always willing to help. Unfortunately, the other woman in the office was completely useless. She claimed she would upload my vital documents, but when I called to follow up, nothing had been submitted, which felt incredibly sketchy. I will absolutely not be returning to this office."
We responded:
"Thank you for sharing your feedback. We are truly sorry to hear about your experience and understand how frustrating delays can be, especially during a personal emergency.
We appreciate your kind words about Shelley and will certainly share your recognition with her.
Because requests involving account access, legal authorization, and policy changes require us to carefully verify documentation and follow strict procedures designed to protect our customers, there are times when processing may take longer than anyone would like. These safeguards are in place to ensure that sensitive financial and policy matters are handled appropriately and in the policyholder's best interest.
That said, we never want a customer to feel unheard or that expectations were not met. We would welcome the opportunity to review what occurred, answer any questions about the status of your requests, and work toward a resolution. Please contact our office directly and ask to speak with Kimberly so we can personally look into your concerns."
Profile photo of Kevin Mitchell

Kevin Mitchell

July 13, 2026

5  out of  5
rating by Kevin Mitchell
"Shea was extremely knowledgeable and helpful with insuring my new vehicle. Would recommend this location for anyone looking for or continuing their policy with state farm"
We responded:
"Kevin, thank you for the fantastic rating! We are committed to delivering honest insurance information and reliable service, and we are glad that came through in your experience. "
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Kim

July 10, 2026

5  out of  5
rating by Kim
"Shelly is the best!!!!"
We responded:
"Thanks so much for the amazing review, Kim! We really appreciate your support here in Collierville . If you ever have any questions or need insurance assistance in the future, we are just a message away!"