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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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mallory calvin

April 15, 2026

5  out of  5
rating by mallory calvin
"Savannah was great! She was on top of everything i asked for and got it back to me in a timely manor. Super impressed with how hard she works. She was able to work with Mrs. Shay and get me the best quote possible for mortgage insurance, and was cheaper than other companies by THOUSANDS! She was 100% up front and honest at all points in time, and as a customer, it is something i greatly appreciate! I 100% recommend Kimberly Taylor- State Farm"
We responded:
"Thank you so much for the 5-star rating, mallory! We deeply appreciate your support and are always here to help with any insurance questions or needs you may have. "
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Oluwabunmi Bayo

April 14, 2026

5  out of  5
rating by Oluwabunmi Bayo
"A-1!!! I've been insured with State Farm for over a year, now. The ABSOLUTE BEST part of my time with the company has been with Kimberly Taylor and her staff. And they continued their hot streak this morning! I have yet to have an issue that they couldn't help me with, and each issue was solved with a friendly voice and welcoming demeanor. If I could direct all of my needs straight to/through them, I would every single time. BIG THANKS to Shelly! Super helpful and pleasant."
We responded:
"Thanks so much for your 5 🌟 rating. We are very glad to have you as part of our Statefarm family. We are here to help in all your insurance needs!!! We are always just a phone call away."
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Tommie Franklin

April 10, 2026

5  out of  5
rating by Tommie Franklin
"great experience and very helpful with everything. will recommend to anybody that is looking for insurance"
We responded:
"Wow, thank you for the 5-star review, Tommie! We deeply appreciate your support! If you ever need any help or have any questions on anything insurance related, please do not hesitate to get in touch!"
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Dennis Jones

April 9, 2026

5  out of  5
rating by Dennis Jones
"Great customer service"
We responded:
"Thank you for your 5-star review. We appreciate your feedback and are pleased to know you had a positive experience with State Farm Agent Kimberly Taylor’s Team. Should you have any further questions or require assistance, please do not hesitate to contact us here in Collierville ."
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Katlyn Marie

April 9, 2026

5  out of  5
rating by Katlyn Marie
"Some of the best staff very sweet, helpful, and patient with all my questions. They broke everything down for me in ways I could understand exceptional team and great prices!"
We responded:
"Thanks for the impressive review! We genuinely appreciate you taking the time to leave this great feedback for us here on State Farm Agent Kimberly Taylor’s Team. "
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Vincent Greer

April 2, 2026

5  out of  5
rating by Vincent Greer
"Ms.Shay is such a sweet soul she always helps me the most she can & has been such a big help over the years"
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Cary Hollins

April 2, 2026

5  out of  5
rating by Cary Hollins
"The ladies at the State Farm are excellent. They helped me save alot of money on auto and my renters insurance. Shay &Shelley two great ladies with excellent customer"
We responded:
"Thanks so much for the 5 🌟 rating. We are always here to help and make sure you are covered!!!"
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Cynthia Bailey

April 1, 2026

5  out of  5
rating by Cynthia Bailey
"I’d like to share my experience with Mrs. Shelly Carter. Just after a few short conversations, my husband and I are STRONGLY considering making her our new agent! We've previously had a few conversations with her about coverage options. She’s very knowledgeable, patient, and clearly cares about helping people understand their choices. She's awesome!"
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Edwin MCcoy

March 31, 2026

5  out of  5
rating by Edwin MCcoy
"She by far the very best I've ever experienced. I really appreciate the service i get"
We responded:
"The Kimberly Taylor Insurance Agency are so grateful for your business. Thanks so much for your 5 star review. We are glad to have you as part of our State Farm Family!!!! "
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Zahkiya White

March 31, 2026

5  out of  5
rating by Zahkiya White
"Leshandra Townsel, was an awesome agent. She helped me with a lot. She’s very nice & will explain everything that you need help with."
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Yolanda Parkerson

March 31, 2026

5  out of  5
rating by Yolanda Parkerson
"Thank you Shelly for all you have done to help me with securing all my insurance needs. I appreciate your over and above customer service skill and professional work ethics. Kimberly Taylor State Farm is one in million! Continual Blessings and Prosperity 💜 Yolanda"
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Dominique Turner

March 30, 2026

5  out of  5
rating by Dominique Turner
"Have had a great experience with state farm and the employees.they make sure every time I have a question/ concern about something they make sure that I am fully fully aware and clear understanding of everything. Thanks and hats off to the team for they're support."
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Jordaen Bell

March 30, 2026

5  out of  5
rating by Jordaen Bell
"Thanks to Mrs. Shay for all of her hard work and dedication when it comes to her job! Whenever I come into contact with Mrs. Shay, she is always very sweet and helpful. I wouldn’t choose any other insurance company! Thank you Mrs. Shay!!"
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Tommy Lee Walker Jr

March 27, 2026

5  out of  5
rating by Tommy Lee Walker Jr
"Never let me down the whole time i been with yal"
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Cathy Self

March 25, 2026

5  out of  5
rating by Cathy Self
"My customer service representative Ms. Shay was very helpful,friendly and polite. Every time I have called in to speak to her she is very professional and knowledgeable. I do appreciate everything. Keep up the good work."
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Johnnie Houston

March 25, 2026

5  out of  5
rating by Johnnie Houston
"Kimberly Taylor State Farm staff rendered to me an unforgettable experience. My thanks for speedy services and for the time used to explain the situation I presented."
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LaShonda Stitts

March 25, 2026

5  out of  5
rating by LaShonda Stitts
"They were very kind and helpful."
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Randy Isom

March 20, 2026

5  out of  5
rating by Randy Isom
"I can’t express how simple the representatives make the process. Any change/correction/ questions I had, Ms, Shelly took care of them in a timely, friendly, and professional fashion."
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Angela Miles

March 20, 2026

5  out of  5
rating by Angela Miles
"I really enjoy my State Farm family they are there when I need them for questions or help with my insurance I really appreciate there business and me being a customer."
We responded:
"Thanks so much Angela for allowing us to cover your car insurance as well as your renters. At the Kimberly Taylor State Farm Agency you are part of our family!!! We appreciate your business."
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Lashana Redmond

March 17, 2026

5  out of  5
rating by Lashana Redmond
"Awesome customer service, Always pleasant, A joy to have as insurance agent. Very helpful. ☺️"
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Jerry Rhea

March 13, 2026

5  out of  5
rating by Jerry Rhea
"Working with Shelly has been amazing. She is always extremely helpful."
We responded:
"Thanks so much for your 5 star review. We appreciate you being part of our Kimberly Taylor Insurance Agency family!!! So glad Shelly gave you great customer service experience, we are here to help."
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Keshia Alston

March 13, 2026

5  out of  5
rating by Keshia Alston
"Shelly provided me with great customer service and was very professional throughout my service.Thank you for such a great experience."
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abdourahane balde

March 11, 2026

5  out of  5
rating by abdourahane balde
"I recently had the pleasure of speaking with Ms.Taylor a representative from State Farm regarding a new policy, and I couldn’t be more impressed with the experience. She was professional, knowledgeable, and took the time to explain every detail in a clear and friendly manner. Not only did she answer all my questions with patience, but she also worked diligently to find me one of the best quotes I’ve ever received. Her customer service was outstanding, and I truly felt that she had my best interests at heart. I’m very grateful for her help and highly recommend her to anyone looking for exceptional service and great coverage options. Thank you!"
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Lanelle Davis

March 10, 2026

5  out of  5
rating by Lanelle Davis
"Mrs. Shay… was soooooo helpful, and nice.. I love her attitude and the energy she has.. she made the process assuring and affordable… Definitely deserves a 5… Thank You so much for ur help!!!!"
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Kristina

March 9, 2026

5  out of  5
rating by Kristina
"I was truly grateful that I spoke with Kimberly to get my insurance. She is kind and most of all VERY helpful! She went above and beyond to help me with my insurance needs. Will definitely be recommending people directly to her!"